Technical Second Line Support (Native Spanish)

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 Technical Second Line Support (Native Spanish) 

At Quby we create Toon, a technology that is shaping the future of smart energy. Since we are rapidly expanding to other European countries, we're currently seeking a Spanish speaking Second Line Support Engineer for our Operations team. Do you have technical affinity, are you a team player and do you have the intrinsic drive to pursue the highest quality for our end customer? Read on! 

*For this position, native Spanish, English and Dutch speaking/written is required*

FULL-TIME · AMSTERDAM

Your challenge

In this role you support the First Line Support when they miss knowledge/ tooling to solve consumer issues. You also investigate, analyse and report complex issues that need a Software, Hardware or Process solution. You are able to recognize and address these problems to multiple development teams and take ownership getting them to solve the problems. 

  • Problem analysis of recurring issues.
  • Coordinate activities and communicate to stakeholders in case of service affecting complex problems.
  • Monitor and enforce SLA’s.
  • Create reports from database information for analyses.
  • Create FAQ, decision trees, instruction and training materials.
  • Assist First Line Support of our Spanish customers.
  • Responsible for executing standard changes in our system. 

Who you are

A fast learner who thrives in challenging environments and has a creative yet pragmatic approach to problem solving. You are a team player with excellent communications skills, who is curious by nature and takes ownership at work.

  • Preferably a Bachelor Degree in the technical field, or at least technical affinity.
  • You can work structured in a complex and fast-changing environment.

  • Strong coordination skills and able to multitask. 

  • Fluent in Spanish (native), Dutch and English, written and verbal. 
  • You will be required to travel to our Spanish partner once a month.
  • Experience in energy sector is a plus.
  • Knowledge of SQL, Access or other database extraction tools is a plus.
  • Knowledge Linux is a plus.
  • Knowledge of ITIL is a plus.

What Quby offers you

  • A competitive salary with great benefits
  • Yearly personal development worth 5% of your year salary
  • Flexible working hours – start the day between 8:00 and 10:00
  • A pension plan with 75% contribution by Quby
  • Travel reimbursements
  • Free fruit & great coffee and tea
  • Friday night drinks, game nights and other fun events
  • Lunch & learns
  • 25 vacation days
  • Bi-weekly chair massages
  • Collective health insurance
  • A family of over 150 very enthusiastic colleagues!

Interested? Send in your resume and motivation letter (in English) as soon as possible. An online Assessment and case study are part of the selection process.